Returns

Our Standard Return Policy is different from our 90 Day Field Test.

Returns For An Exchange Or Refund

Muck Boots New Zealand is committed to providing quality products to our customers. If for any reason you are not satisfied with any product, you can return it to us.

If you would like an exchange or refund, you may return items within 30 days of purchase, provided they are in their original condition, only worn indoors, and have all labels and swing tags still attached.

Muck Boots has the right to refuse returns where items have been worn outside, have damaged packaging/tags or are over the 30 day return period.

Note: Please do not put any return labels or stickers directly onto the Muck Boots shoe box. A fee will be charged for any damaged items or boxes.

All returns must be shipped within 2 weeks of receiving the return label.

*Please note that we will only cover the cost of the first return. Any change of mind for exchanged boots will be at the customer's expense.

Return Process

Please ensure you've followed these guidelines:

1. The boots are only worn inside and kept in pristine condition
2. The tags are kept on
3. The shoebox is looked after and you pack the boots neatly inside when returning

When returning boots please ensure you pack them inside a satchel or box & do not attach anything to the outside of the original packaging.

Should the packaging or shoebox be marked or in unsatisfactory condition, there may be a chance that we will not accept your return.

Exchange: Please clearly indicate if you would like an exchange for a different size. If you wish to exchange for an alternative boot, please note that any price difference will apply.

Refund: A refund will be issued to the original payment method within 1-2 business days after your return has been processed.

Please allow up to 4 business days for us to process your return request.

If you wish to return your boots, you can make a return below:

Start a return by clicking here.

Sale Items

Muck Boots does not accept returns for sale items so please choose carefully.

Items in a bundle cannot be returned individually as these items do not have an individual sale price.

Store Returns & Exchanges

muckbootcompany.nz does not offer refunds on store purchases. If you purchased your boots in-store, please return to the retailer where you made the purchase with your proof of purchase. One of their friendly staff members will assist you with an exchange or refund.

Received Faulty Or Incorrect Items

In the case of faulty or incorrect items are received, please contact our Customer Care team via info@muckbootcompany.nz and please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

Once investigated, we will be able to provide you with information on how to return the item.

Contact

If you have any questions regarding your order, please contact us below:

Customer Care: info@muckbootcompany.nz