Shipping & Returns

SHIPPING

Orders are processed Monday - Friday (excluding public holidays) from 9:00am - 3:00pm NZST.

All orders placed after 11am will be processed the next working day.

Tracking information will be sent to your email once your order has dispatched.

In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our Customer Care team.

NO SHIPPING FEE

  • Free Delivery on all orders

EXPECTED DELIVERY TIMES

We aim to deliver orders within 3 to 15 business days (based on your location) from the time that they are ordered. Please allow extra time for rural deliveries.

Orders are processed before 11:00am daily. Orders made after this time will be shipped the following day.

Orders must be signed for so please be available to receive your delivery.

RETURNS FOR EXCHANGE

If you wish to return your item for an exchange or refund, you can do so within 30 days of the purchase date and we'll cover the shipping cost.

RETURNS FOR REFUNDS

Muck Boots New Zealand is committed to providing quality products to our customers. If for any reason you are not satisfied with any product, please return it to us in original condition with all labels and swing tags still attached within 30 days of receipt. Muck Boots has the right to refuse returns where items have been worn outside, have damaged packaging/tags or are over the 30 day return period.

All returns will receive a full refund on the original payment method. Muck Boots does not accept returns for sale items so please choose carefully. Muck Boots offers free shipping on exchanges so you will not be charged for shipping if you wish to exchange an item. Muck Boots will provide you with the return labels.

Please allow up to 10 business days after receipt of your package to process your refund and for the credit to reflect on your account statement.

Note: Please do not put any return labels or stickers directly onto the Muck Boots shoe box. A fee will be charged for any damaged items or boxes.

All returns must be shipped within 2 weeks of receiving the return label.

RETURN PROCESS

If you wish to return your boots, you can make a return by clicking here.

Please ensure you've followed these guidelines:

  1. The boots are only worn inside and kept in pristine condition
  2. The tags are kept on
  3. The shoebox is looked after and you pack the boots neatly inside when returning

When returning boots please ensure you pack them inside a satchel or box & do not attach anything to the outside of the original packaging. Should the packaging or shoebox be marked or in unsatisfactory condition, there may be a chance that we will not accept your return.

STORE RETURNS & EXCHANGES

www.muckbootcompany.co.nz does not offer refunds on store purchases. If you purchased your boots in store, please go back to the retailer which you purchased them from for returns or exchanges.

SALE ITEMS

Muck Boots does not accept returns for sale items so please choose carefully.

Items in a bundle cannot be returned individually as these items do not have an individual sale price.

FAULTY OR INCORRECT ITEMS

In the case of faulty or incorrect items are received, please contact our Customer Care team via info@muckbootcompany.nz and please include your order number, and any photos, relevant information regarding the issue so that we can fix this as soon as possible.

Once investigated, we will be able to provide you with information on how to return the item.

CONTACT

If you have any questions regarding your order, please contact us below:

Customer Care: info@muckbootcompany.nz